Regional Restrictions & Payout Policy - Restricted Countries
Welcome to our platform. We are dedicated to providing an exceptional, transparent, and fair gaming environment for players worldwide. To maintain the highest standards of integrity and adhere to international legal frameworks, anti-money laundering (AML) regulations, and gaming licenses, we operate under strict regional compliance policies.
Please read this document carefully to understand how regional restrictions affect your account, gameplay, and withdrawals.
Account Registration vs. Payout Eligibility
Our platform allows universal registration, meaning players from most regions can create an account and explore our games. However, please be advised that allowing account creation does not imply eligibility for financial payouts.
International law and regulatory compliance strictly prohibit us from facilitating transfers, processing withdrawals, or sending payouts to individuals who are citizens of, reside in, or are physically located within a restricted jurisdiction at the time of processing.
📌 Important Notice: Every player undergoes a verification check (KYC/AML) prior to their first withdrawal. If our system or compliance team determines that you are operating from a restricted country, we will be legally blocked from processing your payout, regardless of your account registration status. We highly recommend reviewing our restricted list before depositing funds.
Comprehensive List of Restricted Countries
The following jurisdictions are currently restricted from receiving payouts or fully utilizing our financial services. This list is subject to change based on evolving international regulations:
Restricted Countries
- Afghanistan
- Algeria
- Angola
- Australia
- Bangladesh
- Belgium
- Bolivia
- Bulgaria
- Cote d'Ivoire
- Cameroon
- Cuba
- Curacao
- Democratic Republic of Congo
- Egypt
- France
- Germany
- Haiti
- Iran
- Iraq
- Italy
- Israel
- Kenya
- Kuwait
- Lao People's Democratic Republic
- Lebanon
- Monaco
- Morocco
- Myanmar
- Namibia
- Nepal
- Netherlands
- North Korea
- Pakistan
- Papua New Guinea
- Russia
- Singapore
- South Sudan
- Spain
- Sudan
- Syria
- Tunisia
- United Kingdom
- United States
- Venezuela
- Vietnam
- British Virgin Islands BVI
- Yemen
The Use of VPNs and Proxy Services
While we understand that many internet users utilize Virtual Private Networks (VPNs) or proxy servers for personal privacy, using these tools to mask your true location or circumvent regional restrictions is strictly against our Terms of Service.
- If a VPN places your IP address inside a restricted zone, our automated systems may flag your account and temporarily restrict your financial actions.
- Intentional spoofing of your location to bypass regulatory checks during the withdrawal phase will result in a failed compliance check and the potential suspension of payout privileges.
IP Misidentification & Location Errors
Technology is not always flawless. We recognize that automated IP geolocation tools can occasionally misidentify your location, or flag you as being in a restricted country while you are actually residing or traveling in an approved region.
Are you experiencing one of the following issues?
- Our system is misidentifying your current country.
- Your physical location and legal residency are in an eligible territory, but your IP shows otherwise.
- You believe your account has been flagged due to a technical glitch.
🛠️ How to Resolve This:
If you believe a restriction has been applied to your account by mistake, please do not attempt to bypass it using secondary tools. Instead, let our compliance team verify your status manually:
- Navigate directly to our Support Page.
- Open a new support ticket under the category “Account Verification / Regional Restriction”.
- Provide your account details and any relevant information regarding your actual location.
Our dedicated support team will review your case immediately, cross-reference the data, and assist you in resolving the restriction so you can enjoy full access to the platform’s services.
